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Refund Policy

At CharlieEnglish.com, we strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely satisfied with your purchase, we're here to help.

1. Returns

  • You have 30 days to return an item from the date you received it.

  • To be eligible for a return, your item must be unused and in the same condition that you received it.

  • Your item must be in the original packaging.

  • To complete your return, we require a receipt or proof of purchase.

2. Refunds

  • Once we receive your item, we will inspect it and notify you that we have received your returned item.

  • We will immediately notify you on the status of your refund after inspecting the item.

  • If your return is approved, we will initiate a refund to your original method of payment.

  • You will receive the credit within a certain amount of days, depending on your card issuer's policies.

3. Late or Missing Refunds

  • If you haven’t received a refund yet, first check your bank account again.

  • Then contact your credit card company; it may take some time before your refund is officially posted.

  • Next, contact your bank. There is often some processing time before a refund is posted.

  • If you’ve done all of this and you still have not received your refund yet, please contact us by email at charlieenglish@charlieenglish.com.

4. Sale Items

  • Only regular-priced items may be refunded. Sale items are non-refundable.

5. Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at (404) 310-5644, and send your item to: 196 Alps Road, Athens, GA, USA.

6. Shipping

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

  • If you receive a refund, the cost of return shipping will be deducted from your refund.

  • Depending on where you live, the time it may take for your exchanged product to reach you may vary.

7. Contact Us

  • If you have any questions on how to return your item to us, contact us at [Your Contact Information].

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